Shipping

Furspace wants to ensure that your shopping experience is smooth and hassle-free. We are committed to delivering your order accurately, in good condition and free-of-charge**. Yes, that’s right. We do not charge for the standard delivery of your orders. We currently deliver to all locations in Bangalore, Delhi-NCR, Mumbai and its outskirts. Please continue to visit our website for upcoming delivery destinations bringing us even closer to you.

Standard delivery option

For all confirmed orders to be delivered via standard delivery option, the estimated delivery time is 3 weeks from the order confirmation date and 2 weeks in case of some products as mentioned on the website.

While we ensure that you receive your orders within the delivery time indicated in our shipping policies, unforeseen and uncontrollable events may cause the delay of your delivery. We will contact you in the event of any disruption and keep you posted.

** All orders with value above ₹ 2,000 are eligible for free delivery.

Payment & Financing

Online payments

We accept all major credit/debit cards from local banks.

COD

You can pay by Cash or Card at the time of delivery.

Transaction Security Guarantee

Furnspace respects your financial privacy and we guarantee the security of all online transactions made with us. All transactions are secured via Citruspay which uses Verisign certified 128-bit encryption technology and is PCI-DSS (Payment Card Industry Data Security Standard) certified to ensure the security of your credit/debit card information at all times.

Transaction Failures

In the event of a failed transaction, you should not worry as no amount is deducted from your credit or debit card. Failed transactions may be due to multiple reasons such as unstable internet connection and/or incorrect billing information provided.

To avoid any disruption, please make sure that you have a strong internet connection once you have finalised your order and check that you have accurately provided the correct billing information. Should you encounter further difficulties in securing your payment, please feel free to contact us at +91 22-396-59223 and we will immediately attend to your billing concerns.

Easy EMI’S

Buy now and pay later!

Furnspace offers easy EMI options which you can choose and pay in monthly installments.

Cancellations

In the rare case that you do not like the product, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.

Return / Refund

Returns are easy with Furnspace.

In the unlikely event that your ordered product(s) is damaged in transit or during installation, exhibits manufacturing defects or you’ve received the wrong order, we would be happy to initiate a return and offer you a replacement.

We are unable to accept returns under any other condition, due to the nature of our products and services.

How to request a return?

Once all the conditions listed above are met, please reach out to our customer care for initiating a return. Or reach out to us at care@furnspace.com within 3 days of receipt of your order.

What is the 72-hour inspection policy?

Expect no delays. Once you notify Furnspace for a return request, we will make sure that a Furnspace executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.

How will I receive a refund for my product?

Our customers have the option of receiving a refund from Furnspace in two ways. You can either choose to have the order amount deposited in your Furnspace account in the form of store credits (Which you can use anytime to shop at Furnspace) or request for money back to your bank account. You can reach out to our customer care at +91 22 396 59223 for further help regarding this.

When will I receive a replacement?

When a return is accepted, the timeline for the replacement to reach you may vary from product to product. Your Furnspace team will keep you informed at all times and we will make all efforts to make your new product reach you very soon.

Warranty

Duration

Each product warranty is in effect from the date of purchase. Please refer to the product details to see the warranty conditions and description for every product.

Terms & Conditions
  1. Claims are examined to determine warranty coverage of all items purchased from Furnspace.
  2. The original purchase receipt must be presented as proof of purchase.
  3. Upon approval of warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased.
  4. In the event that repair work has been done to a product without any authorisation from Furnspace, the product’s warranty coverage is automatically void.
  5. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.
This warranty is not applicable
  1. To products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products
  2. A typical wear and tear, cuts or scratches, or damage caused by impacts or accidents
  3. If products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated)
  4. To consequential or incidental damages

For more details, see the warranty conditions and description for every product.

Furnspace Loyalty Points

Each time you buy on Furnspace, you receive 5% of the order value as loyalty points. Each loyalty Point is worth ₹ 1. Points earned are credited to your Furnspace account. These points can be used on subsequent orders. Loyalty points are credited after your order have been delivered to you.

To view your account balance, go to https://www.furnspace.com/mypoints

Loyalty points are calculated on the net paid value of the order, after having used previously earned loyalty points/discounts towards the order.